Privacy Policy

Last updated: 12 Oct 2026

Cater Inc ("we", "us", "our") operates caterinc.in and its associated subdomains, including our online menu selection platform. This policy explains what information we collect from you, why we collect it, and what we do with it.

By using our website or submitting an enquiry, you agree to the practices described here.

1. Who We Are

Cater Inc is a catering services provider operating in Mumbai, Maharashtra, India.

Registered address: Niranjan Building, H Road, Near Todi Garden, Marine Lines, Mumbai 400002

Email: info@caterinc.in

Phone: +91 9820239555

For any questions about this policy or your personal data, contact us at info@caterinc.in.

2. Information We Collect

Information you give us

When you request a quotation, book our services, or contact us, we collect:

Name
Phone number
Email address
Event date, time, and venue address
Number of guests
Menu preferences and selections
Dietary requirements, food allergies, and intolerances
Billing address and GST details, where applicable
Any other information you choose to share in enquiry forms, emails, or WhatsApp messages

Information collected automatically

When you visit our website, we collect:

IP address and approximate location
Browser type and version
Device type and operating system
Pages visited, time spent, and referring URLs
Cookie data

Information from third parties

If you reach us through a listing platform, social media, or a referral partner, we may receive your contact details from them.

3. Why We Collect It

We use your information to:

Prepare and send you quotations
Confirm, plan, and deliver your catering order
Accommodate dietary requirements and allergies
Process payments and issue invoices
Communicate with you about your booking by phone, email, or WhatsApp
Respond to enquiries and provide customer support
Send service updates, menu changes, and seasonal offers, where you have consented
Improve our website, menus, and service quality
Comply with tax, accounting, and legal obligations

Dietary and allergy information

We collect allergy and dietary information solely to prepare your food safely. We share it with our kitchen and service teams on a need-to-know basis. We do not use it for any other purpose.

4. Legal Basis

We process your personal data on the basis of:

Your consent: Which you give when submitting an enquiry or subscribing to updates.
Performance of a contract: Where processing is necessary to deliver the catering services you have booked.
Legal obligation: Including tax records and statutory retention requirements.
Legitimate interest: Including fraud prevention and service improvement.

You may withdraw consent at any time by writing to info@caterinc.in. Withdrawal does not affect processing carried out before withdrawal, and may prevent us from fulfilling a confirmed booking.

5. Cookies

Our website uses cookies to make the site work and to understand how visitors use it.

Essential cookies keep the site functioning, remember your menu selections during a session, and maintain security. These cannot be disabled.

Analytics cookies help us understand visitor behaviour through Google Analytics. These collect aggregated, de-identified data.

Marketing cookies are used by Google Ads and Meta to measure campaign performance and show relevant ads.

You can control or delete cookies through your browser settings. Blocking essential cookies may affect site functionality.

6. Who We Share Your Data With

We do not sell your personal data.

We share it only with:

Our kitchen, service, and delivery teams: To execute your order.
Payment processors: Including Razorpay, to handle transactions securely.
Email and messaging providers: To send confirmations and updates.
Analytics and advertising platforms: Including Google and Meta, in aggregated or pseudonymised form.
Accountants and auditors: For statutory compliance.
Legal and regulatory authorities: Where required by law or to protect our rights.

All third parties are required to handle your data securely and use it only for the purpose we have engaged them for.

7. Payment Information

Payments are processed through third-party gateways. We do not store your complete card number, CVV, or net banking credentials on our systems. Payment data is handled directly by the gateway under their own security standards and privacy terms.

We retain transaction references, amounts, and invoice records for accounting and tax purposes.

8. How Long We Keep Your Data

Enquiries that do not convert: Retained for 24 months, then deleted.
Confirmed bookings and transaction records: Retained for 8 years, as required under Indian tax and accounting law.
Marketing contacts: Retained until you unsubscribe.
Website analytics: Retained per Google Analytics default settings.

9. Data Security

We use reasonable technical and organisational measures to protect your data, including SSL encryption on our website, restricted access to customer records, and secure payment gateways.

No method of transmission over the internet is completely secure. While we work to protect your information, we cannot guarantee absolute security.

10. Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data, subject to our legal retention obligations
Withdraw consent for marketing communications
Nominate another individual to exercise these rights on your behalf in the event of your death or incapacity
Raise a grievance about how we handle your data

To exercise any of these rights, email info@caterinc.in. We will respond within 30 days.

11. Marketing Communications

If you have opted in, we may send you menu updates, seasonal offers, and service announcements by email or WhatsApp.

You can opt out at any time by clicking unsubscribe in any email, replying STOP to a WhatsApp message, or emailing info@caterinc.in.

We will continue to send transactional messages relating to a confirmed booking regardless of marketing preferences.

12. Children's Data

Our services are intended for adults. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted information to us, contact info@caterinc.in and we will delete it.

13. Third-Party Links

Our website may link to third-party sites. We are not responsible for their content or privacy practices. Review their policies before sharing information with them.

14. Changes to This Policy

We may update this policy from time to time. The revised version will be posted here with an updated date. Material changes will be communicated by email where we hold your contact details.

15. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder: